Product & design researcher

Asking the right questions.

As a researcher, I'm focused on addressing the questions that matter most. My background is in payments, and as of late, agentic commerce.

Most recently I led research for Visa's flagship agentic commerce solutions — Visa Intelligent Commerce and Trusted Agent Protocol. Before Visa, I've had experience in consumer banking and credit, and at a research consultancy supporting a variety of clients.

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Selected work

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Program · Visa · ~12 studies

Agentic commerce at Visa

As the lead researcher for Visa Intelligent Commerce (VIC) and Trusted Agent Protocol (TAP), I got to manage a budget and coordinate with a handful of research colleagues on over a dozen studies — all while exploring novel questions over a brand new terrain.

Quantitative · 15-minute survey, n=4,000

Gauging interest in four markets

Measuring consumer interest against real designs

A four-market survey of 4,000 consumers, measuring interest against designs built to Visa's latest specifications rather than the category in general, focused on four key moments where Visa APIs played a role.

3 more deep dives insideSee more work on agentic →

Where I've worked

I started out at a research consultancy, where I cut my teeth executing studies across a range of methods and for a wide mix of clients. Since then I've worked in-house, both in Citi's Global Consumer Bank and on Visa's Global Product team.

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